Privacy Policy

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

When you use our contact forms, order services, or communicate with us, you may provide:

• Name, email address, and phone number

• Uploaded documents or identification records

• Payment information (processed securely through third-party providers such as Wix Payments, Stripe, or PayPal)

• Additional details related to your document or citizenship request

b. Information Collected Automatically

When you visit our site, we may automatically collect:

• IP address, browser type, and device information

• Pages visited and time spent on the site

• Cookies or similar technologies for analytics (e.g., Wix Analytics, Google Analytics)

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2. How We Use Your Information

We use your information to:

• Provide, process, and deliver our document concierge services

• Communicate with you about your orders, inquiries, or support requests

• Improve our website, user experience, and service offerings

• Comply with legal obligations and prevent fraud or misuse

We do not sell, rent, or trade your personal information.

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3. How We Protect Your Data

We use administrative, technical, and physical safeguards to protect your data, including:

• SSL encryption on our website

• Secure storage for uploaded files

• Limited employee or contractor access to personal information

• Trusted third-party payment and data partners

While we take appropriate security measures, no online system can guarantee absolute security.

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4. Sharing of Information

We may share information only when necessary to deliver services, such as:

• With trusted vendors or affiliates (e.g., translators, legal partners, or government agencies) involved in fulfilling document requests

• With third-party payment processors to complete transactions

• When required by law or to respond to lawful requests from authorities

All partners are required to handle your information in compliance with privacy and data protection laws.

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5. Data Retention

We retain your information only as long as necessary to:

• Complete document collection or related services

• Comply with legal, accounting, or reporting obligations

Once your service is complete, files and personal data are securely deleted or anonymized after a reasonable retention period.

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6. Cookies and Analytics

Simplified Citizen uses cookies to improve site performance and understand visitor behavior.
Cookies do not collect personal information and can be disabled through your browser settings.

We may use Google Analytics or similar services to analyze site usage and improve content.

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7. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your data

• Correct inaccurate information

• Request deletion of your personal data (“right to be forgotten”)

• Object to certain processing or withdraw consent

To exercise these rights, please contact us at info@simplifiedcitizen.com.

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8. Children’s Privacy

Our services are not intended for children under 18.
We do not knowingly collect or store personal information from minors.

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9. International Users

If you are accessing our site from outside the United States, please note that your information may be transferred and processed in the U.S., where privacy laws may differ from your jurisdiction.
We maintain safeguards to ensure compliance with international data protection requirements (including GDPR).

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10. Changes to This Policy

We may update this Privacy Policy from time to time.
The date at the top of this page reflects the most recent version.
Significant changes will be communicated through our website.

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11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact us at:

📧 info@simplifiedcitizen.com
🌐 www.simplifiedcitizen.com